Damaged Items
Received a broken or defective product? We will replace it or refund you immediately.
Wrong Product
If the item delivered does not match your order, we will pick it up for free.
Easy Exchange
Not the right size or color? Exchange within 3 days with minimal effort.
How to Return?
Follow these 3 simple steps to initiate your return
Request Return
Log in to your account, go to 'My Orders' and click 'Return Item'.
Secure Packing
Pack the item in its original condition with all tags and accessories.
Handover
Our delivery hero will collect the package from your doorstep.
Refund Process
Validation
1-2 DaysWe inspect the returned product to ensure it meets our policy.
Processing
3-5 DaysPayment is initiated via your original payment method (Bkash/Nagad/Bank).
Final Settlement
7-10 DaysFunds reflect in your account based on your bank's policy.
Non-Returnable Items
- Personal care & Beauty products
- Consumables, Food & Beverages
- Digital products & Software
- Items without original tags/packaging
Cancellation Policy
You can cancel your order anytime before it is shipped. For prepaid orders, the full amount will be automatically refunded to your original payment source.
